Payment Methods

The payment methods available for your purchase are displayed during checkout. Available options may vary according to location, currency, device, payment provider, and services enabled when the order is placed.

Payment Authorization & Verification

Orders may be subject to transaction authorization, payment verification, and fraud-prevention review.

A bank, card issuer, or payment provider may request additional verification, decline a transaction, or place a temporary authorization hold. Such decisions and hold periods are controlled by the applicable financial institution or provider.

Checkout Security

Checkout is processed through Shopify together with applicable payment providers using security measures intended to protect transaction information.

Tevallo™ does not store complete credit or debit card numbers on its own servers.

Prices & Final Order Total

Before payment is completed, checkout displays applicable product prices, shipping charges, taxes where applicable, discounts, and the final order total.

Prices on tevallo.com are displayed in USD unless another currency is clearly shown.

Financial-Institution Charges

A bank or payment provider may separately impose foreign-exchange, currency-conversion, or other financial-institution fees. Such charges are determined by that financial institution rather than Tevallo™.

Discount Codes & Promotions

Valid promotional codes should generally be entered before checkout is completed. Promotions may be subject to eligibility requirements, expiration dates, minimum purchase requirements, exclusions, usage limits, or other conditions shown with the applicable offer.

Payment Questions

If you believe a payment has been charged incorrectly or you have a checkout question, please contact our customer support team and include your order number where available.

Email: service@tevallo.com
Phone: +86 17301986142
Customer Service Hours: 8:00 AM–10:00 PM China Standard Time (UTC+8)