Tevallo™ is owned and operated by Chengdu Jingli Network Technology Co., Ltd.

Tevallo™ is an online travel-organization store focused on packing cubes, compression packing bags, toiletry bags, passport holders, luggage organizers, travel backpacks, weekender bags, and everyday carry essentials.

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually high order volume, processing may require up to 5 business days.

Estimated carrier transit for supported United States destinations is generally 10–15 business days after dispatch. Actual delivery time may vary depending on destination, carrier, weather, customs, or other logistics conditions.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.

Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The shipment origin may therefore differ from our registered business address.

Once an order has been dispatched and tracking becomes available, shipping or tracking information will normally be provided using the email address supplied during checkout.

Contact service@tevallo.com with your order number. We will review available shipment information and investigate with the relevant provider where appropriate.

After reasonable checks of the delivery area, mailbox, household members, building reception, neighbors, or carrier where appropriate, contact us if the parcel still cannot be located. A "Delivered" status does not automatically prevent review of your claim.

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to our return policy and applicable eligibility requirements.

Email service@tevallo.com with your order number, the item you wish to return, the reason for the return, and photographs or videos where relevant.

Please do not automatically send merchandise to our business registration address. After your request is approved, customer support will provide the appropriate return warehouse address and return instructions.

Customers are generally responsible for shipping costs on preference-based returns. If a confirmed problem is caused by an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

After an approved return has been received and inspected, the eligible refund is initiated to the original payment method within 5–10 business days. The payment provider may require additional time to post the credit.

Contact us as soon as possible. We will make reasonable efforts to cancel an order before fulfillment begins, but cancellation cannot be guaranteed after processing or fulfillment has started. No cancellation fee is charged when an order is successfully cancelled before fulfillment.

Contact us promptly with your order number and relevant photographs or videos where appropriate. After review, we will provide an appropriate replacement, refund, reshipment, or return solution for a confirmed error attributable to us.

Our customer support team can assist with product questions, orders, shipping, tracking, returns, refunds, payments, and other purchase-related inquiries. We aim to respond within 1–2 business days.